Refund Policy

Last updated: July 19, 2026

This Refund Policy applies to all purchases made through llmair ("we", "us", or "our"), including subscription plans (Basic, Pro, Enterprise, Unlimited) and one-time token top-ups processed via PayPal. By making a purchase, you agree to the terms below.

1. Subscription Refunds — 7-Day Money-Back Guarantee

New subscription customers may request a full refund within 7 calendar days of the initial subscription charge, provided that less than 10% of the included monthly token quota has been consumed.

Refunds for renewals are not guaranteed and will be considered case-by-case. Renewal refunds, if approved, will be prorated based on unused quota and may be issued as account credit at our discretion.

2. Token Top-Up Refunds

One-time token top-up purchases are non-refundable once the tokens have been credited to your account, except in the limited cases described in Section 4 (Service Outage). Please review your chosen top-up amount carefully before completing payment.

3. Overage Charges

Charges deducted automatically from your token balance for usage beyond your subscription quota ("overage") are non-refundable. Overage is metered at the per-model rates published on our Pricing page and is debited in real time.

4. Service Outage Exception

If the Service is completely unavailable for more than 48 consecutive hours due to a fault on our side (excluding upstream provider outages or causes beyond our reasonable control), you may be eligible for a prorated credit or refund proportional to the affected portion of your billing cycle. To claim, contact support@llmair.ai with dates and supporting evidence.

5. Non-Refundable Cases

Refunds will not be granted in the following situations:

  • The refund request is made more than 7 days after the initial subscription charge;
  • More than 10% of the subscription's monthly token quota has been used;
  • Token top-up purchases (after credit to your balance);
  • Overage charges incurred by usage beyond the subscription quota;
  • Accounts suspended or terminated for violation of our Terms of Service;
  • Disputes caused by user error, including but not limited to incorrect API key usage, unintended model selection, or integration mistakes;
  • Refunds requested after voluntary account deletion;
  • Cases of suspected fraud, abuse, chargeback fraud, or coordinated refund requests.

6. Cancellation

You may cancel your subscription at any time from your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then. No partial-month refunds are provided for cancellation mid-cycle (except under Section 1 or Section 4).

7. How to Request a Refund

To request a refund:

  • Email support@llmair.ai from the address registered to your account;
  • Include your account email, transaction/PayPal ID, date of charge, and reason for the request;
  • Submit the request within the eligible window described above.

We will acknowledge your request within 2 business days and aim to resolve eligible refunds within 5–10 business days. Approved refunds are issued back to the original PayPal payment method.

8. Chargebacks

Please contact us before initiating a chargeback with PayPal or your card issuer. Unjustified chargebacks may result in immediate account suspension and may be contested with supporting transaction records. We reserve the right to recover costs associated with fraudulent chargebacks.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date reflects the effective date. Material changes will be communicated by email or by a prominent notice on the Service before they take effect.

10. Contact

Questions about refunds? Reach us at:
Email: support@llmair.ai